Frequently asked questions

UNI Diamonds is the ultimate sourcing tool for diamond professionals. We offer an extensive marketplace with over 1.3 million stones, ensuring you have access to a vast inventory. Our cutting-edge data and analytics help you achieve optimal pricing and efficient inventory management. Additionally, our logistics are powered by Malca-Amit, a powerhouse that provides secure and reliable delivery solutions.

No, UNI operates exclusively as a B2B (business-to-business) marketplace and does not engage in sales to the general public. To gain access to the platform and its offerings, all users are required to pass a Business KYC (Know Your Customer) verification process.

Our Marketplace platform is completely free for registered members of the trade to use. Simply create a free account and get started. To use the Data platform, you’ll need to subscribe. To subscribe, speak to sales@uni.diamonds.

To get started, sign up on our website. Your registration will be reviewed and approved within 24 to 48 hours. Once approved, you can start exploring our live inventory.

The marketplace includes over 1.3 million stones available to trade from thousands of trusted buyers and sellers, and memo and bidding options.

UNI Diamonds offers advanced data analytics powered by AI, including real-time price analytics, supply and demand insights, and inventory turnaround optimization.

Yes, you can receive a personalized demo by reaching out to sales@uni.diamonds or by submitting a demo request on uni.diamonds/book-demo

Yes, our platform supports various integrations, including API, to streamline your operations. operations.

We employ advanced security measures to protect your data and ensure a safe trading environment.

Absolutely! UNI Diamonds is fully optimized for mobile devices, enabling you to manage your business seamlessly on the go. Additionally, we offer a dedicated app for an enhanced experience, making it even easier to access our platform from anywhere. Download the app now:

Google Play Store

Apple Play Store

Our Augmented Reality (AR) technology allows you to view diamonds in 3D, providing a realistic in-store experience. You can see the specific diamond you searched for on the hand, ear, or neck of the consumer, enhancing your shopping experience with a precise and personalized preview.

Yes, you can customize your search criteria to find diamonds that meet your specific requirements. With over 30 search criteria filters, you can tailor your search to match your exact needs.

Yes, you can save and manage your searches to streamline your buying process.

Diamonds are located in different locations such as Hong Kong, India, Israel, USA, etc.

You can track your orders through your account dashboard, where all transaction details and statuses are updated in real time. Additionally, you can monitor your orders through the "My Orders" screen. You can also receive notifications by email and WhatsApp to stay updated on all your orders.

No, there is no minimum order quantity. You can purchase diamonds according to your specific needs.

All the diamonds you see on the website are available for purchase. There are negligible chances that another buyer places the order for the same diamond at the same time and the diamonds become unavailable.

Our inventory is updated in real-time, ensuring you have access to all the live available diamonds.

Once the order is approved, the purchase is final (mazal) and cannot be canceled. In the case you want to QC the stone, the purchase is pending the QC result.

Once UNI gets ahold of the stone, we will inform you that the purchase is confirmed (mazal) and start processing the shipment.

Yes, the shipping address can be changed, as long as it is in the same country. The shipping fee is subject to change as per the location.

Yes, you can choose to pick up the diamond at our office/pick-up locations

An order may be rejected due to several reasons such as

• The diamond was already sold.
• The quality of the diamond didn’t match the exact details requested

You can reach us at support@uni.diamonds for any support or inquiries.

Yes, we provide comprehensive customer support via email and phone.

UNI’s entire logistics are provided by Malca-Amit, for international and domestic shipping.

Not at the moment.

Yes, we conduct physical quality checks (QC) upon request, and according to your criteria, to make sure you will only get what you need.

We currently accept payment via credit/debit card, wire transfer, ACH, and Zelle. Specific details can be provided upon request.

All the bank wire charges including the inter-mediatory bank charges are to be borne by the buyer. Paying by ACH without extra charges is available.

Invoices will be shared depending on your location and the payment method selected at checkout. Usually, your invoice will be shared once the stone is ready to be shipped.

Every shipment is covered with insurance, door to door - powered by Malca-Amit.